Last Updated: October 23, 2026

At Storezori, we want you to enjoy a pleasant and worry-free shopping experience. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as clear and straightforward as possible.

This Return & Refund Policy explains the conditions and procedures for returning products purchased from Storezori, including Christmas trees, decorative wreaths, festive throw pillows, and other seasonal home decorations.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and applicable law.

To be eligible for a return, items should generally meet the following conditions:

• The item is unused and in its original condition.

• The item is returned with its original packaging, accessories, and included components, where applicable.

• You provide proof of purchase, such as an order confirmation or order number.

• You contact our customer service team and receive return instructions before sending the item back.

Certain items may be ineligible for return due to their nature, condition, or applicable legal restrictions, where permitted by law. Any applicable exclusions will be communicated in accordance with relevant consumer protection requirements.

Please do not send items back without contacting us first, as unauthorized returns may be difficult to identify and process.

2. Items That May Not Be Eligible for Return

Where permitted by applicable law, the following items may not be eligible for return:

• Items that have been used, installed, altered, or damaged after delivery due to customer handling.

• Items returned without prior authorization, where authorization is reasonably required under our return procedure.

• Personalized or custom-made products, unless they are defective, incorrectly supplied, or otherwise covered by applicable law.

• Items that are expressly identified as final sale or non-returnable before purchase, where such restrictions are legally permitted.

These exclusions do not affect any mandatory rights you may have under applicable consumer protection laws.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact Us

Email our customer service team at [email protected] within 30 days of receiving your order.

Step 2: Provide Your Order Details

Please include the following information in your email:

• Your order number.

• The name of the item you wish to return.

• The reason for the return.

• Clear photographs, if the item is damaged, defective, or incorrect.

Step 3: Wait for Return Instructions

Our customer service team will review your request and provide instructions if the return is approved.

Step 4: Ship the Item Back

Pack the approved item securely and follow the return instructions provided by our team.

Please retain your return shipping receipt and tracking information until the return process is complete.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

• Change of mind: Unless otherwise required by law or stated at the time of purchase, customers are responsible for return shipping costs for eligible returns due to personal preference or a change of mind.

• Damaged, defective, or incorrect items: If an item arrives damaged, defective, or different from the product ordered, please contact us. We will review the issue and provide an appropriate resolution, including return shipping arrangements where applicable.

• Other circumstances: Any applicable return shipping charges will be communicated during the return process.

Original shipping fees, customs duties, and other charges may not be refundable unless required by applicable law or expressly stated in the relevant offer.

5. Damaged, Defective, or Incorrect Items

We want you to receive the products you ordered in satisfactory condition.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at [email protected] as soon as reasonably possible after delivery.

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and its packaging, where applicable.

After reviewing your request, we will explain the available options. Depending on the circumstances, these may include a replacement, repair where appropriate, refund, or another suitable resolution in accordance with our policies and applicable law.

Please do not discard a damaged item or its packaging until we have reviewed your request, if retaining them is reasonably possible.

6. Refund Processing

Once we receive and inspect an approved return, where an inspection is necessary, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method.

We aim to initiate approved refunds within 5–10 business days after the returned item has been received and the return has been approved.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund. The time it takes for the funds to appear in your account may therefore vary.

If you have not received your refund after a reasonable period, please contact us at [email protected].

Any mandatory refund deadlines under applicable law will take precedence over the timeframes stated in this policy.

7. Exchanges

If you would like to exchange an item for another product, color, or style, please contact us at [email protected].

Exchanges are subject to product availability and applicable return conditions.

If a direct exchange is unavailable, our customer service team may explain the available alternatives, which may include returning the eligible item and placing a new order.

For damaged, defective, or incorrectly supplied items, any applicable remedies under consumer protection laws will remain available.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected] and include your order number.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is shipped. However, cancellation cannot be guaranteed once fulfillment has begun or the package has been dispatched.

If an order has already been shipped, you may need to follow the return procedure after delivery, subject to this policy and applicable law.

Nothing in this section limits any cancellation or withdrawal rights provided by applicable law.

9. Refunds for Sale Items

Items purchased during a sale or promotional event may be eligible for return under the same general conditions described in this policy, unless a lawful exclusion was clearly disclosed before purchase.

Discounts, promotional offers, and free gifts may affect the refund calculation where the relevant terms were disclosed at the time of purchase and such adjustments are permitted by law.

Defective, damaged, or incorrectly supplied items remain subject to applicable consumer protection requirements, regardless of whether they were purchased at a discounted price.

10. Return Packaging and Shipping Responsibility

Please package returned items securely to help prevent damage during transit.

Unless otherwise agreed, customers should use the return address and shipping method provided by our customer service team.

For customer-initiated returns, we recommend using a shipping service that provides tracking information.

Responsibility for return shipping costs and transit-related issues will depend on the reason for the return, the return instructions provided, and applicable law.

11. Christmas and Seasonal Products

Storezori offers seasonal decorations designed to help make your home festive and welcoming during the Christmas season.

We understand that delivery timing and product condition are particularly important for seasonal purchases. We encourage customers to review product descriptions, dimensions, and other available details before ordering.

Seasonal products are subject to the same general return procedures described in this policy, unless a lawful and clearly disclosed product-specific exception applies.

If a Christmas tree, decorative wreath, festive pillow, or other seasonal item arrives damaged, defective, or incorrect, please contact us for assistance.

12. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, please contact our customer service team.

Brand Name: Storezori

Company Name: Lengsheng Network Technology Co., Limited

Email: [email protected]

Business Address:

ROOM 204C2, FSHIU FAT INDUSTRIAL BUILDING
139–141 WAI YIP ST
KWUN TONG

Please include your order number in your message whenever your inquiry relates to an existing purchase.

Our team will review your request and respond as soon as reasonably possible.

13. Consumer Rights

This Return & Refund Policy is intended to explain our standard return procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

Where mandatory consumer protection laws provide additional rights or remedies, those laws will prevail over any inconsistent provision in this policy.

Thank you for choosing Storezori. We appreciate your trust and are committed to providing a clear, helpful, and enjoyable shopping experience throughout the holiday season.