Last Updated: October 23, 2026

Thank you for shopping at Storezori!

At Storezori, we want your holiday shopping experience to be smooth, transparent, and enjoyable. This Shipping Policy explains how we process and ship orders, calculate shipping fees, estimate delivery times, provide tracking information, and handle shipping-related issues.

Whether you're shopping for Christmas trees, decorative wreaths, festive throw pillows, or other seasonal home decorations, we want you to understand what to expect after placing your order.

Please review this policy before completing your purchase.

1. Order Processing Time

Orders are generally processed within 3–7 business days after successful payment confirmation.

• Business days are Monday through Friday, excluding public holidays.

• Orders placed on weekends or public holidays generally begin processing on the next business day.

• Processing includes payment verification, order preparation, and shipping arrangements.

• Processing times may be extended during major holidays, promotional events, and periods of high order volume.

• Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from shipping transit time.

2. Shipping Rates

Shipping fees depend on your delivery destination, shipping method, order details, and applicable shipping arrangements.

The available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Please review the final shipping charges carefully before submitting your order.

If free shipping or a promotional shipping offer is available, the applicable eligibility requirements and conditions will be displayed on our website or at checkout.

Shipping availability and fees may vary by destination, product restrictions, and carrier coverage.

3. Estimated Delivery Times

Our estimated delivery times are as follows:

Shipping Stage	Estimated Time
Order Processing	3–7 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	10–22 business days

Delivery estimates are calculated in business days and begin with order processing after payment confirmation.

Please note the following:

• These timeframes are estimates, not guaranteed delivery dates.

• Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, and local delivery conditions.

• Remote areas may require additional transit time.

• Severe weather, public holidays, customs inspections, and transportation disruptions may cause delays.

We make reasonable efforts to support timely delivery, but we cannot guarantee arrival on a specific date unless an applicable delivery commitment has been expressly offered.

4. Shipping Destinations

Storezori ships to eligible destinations supported by our shipping and fulfillment arrangements.

Available destinations, shipping methods, and delivery options are displayed at checkout based on your shipping address.

Shipping availability may vary depending on carrier coverage, product restrictions, and local import requirements.

If your destination is unavailable at checkout, please contact us at [email protected] for assistance.

We recommend confirming that your address is eligible for delivery before placing your order.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing your purchase details.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

You may use the tracking number to check your shipment status through the designated carrier's tracking website.

Please allow additional time for tracking information to become available after dispatch. Tracking updates may not appear immediately while a package is awaiting its first carrier scan or moving between shipping facilities.

If you have difficulty tracking your order, please contact us at [email protected] and include your order number.

6. Shipping Delays

Although we make reasonable efforts to meet our estimated delivery timeframes, shipping delays may occasionally occur.

Possible causes include:

• High seasonal order volumes.

• Black Friday, Cyber Monday, and Christmas shopping demand.

• Severe weather conditions.

• Public holidays and carrier operating schedules.

• Customs inspections and clearance procedures.

• Transportation disruptions or carrier operational issues.

• Incorrect or incomplete shipping information.

If your order is significantly delayed or has not arrived within the estimated delivery timeframe, please contact us.

We will review the available tracking information and work with the relevant shipping provider to investigate the issue and determine an appropriate next step.

Your rights under applicable consumer protection laws remain unaffected.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country's authorities.

Unless otherwise expressly stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer, where permitted by applicable law.

Customs charges and import requirements vary by destination. Storezori cannot control customs decisions or the time required by authorities to process an international shipment.

Customers are responsible for complying with applicable import requirements in their destination country.

Any mandatory obligations under applicable consumer protection laws will take precedence over inconsistent provisions in this section.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your shipping details include:

• Full recipient name.

• Complete street address.

• Apartment, suite, or unit number, if applicable.

• City, state, or province.

• Postal or ZIP code.

• Country or region.

• Valid contact information, where required by the carrier.

If you notice an error in your shipping address, please contact us at [email protected] as soon as possible.

We will make reasonable efforts to correct the information before the order is dispatched. However, once a package has been shipped, address changes may no longer be possible.

Additional shipping or reshipping charges may apply if a package must be resent because of incorrect or incomplete information supplied by the customer, where permitted by applicable law.

9. Lost, Missing, or Delivered but Unreceived Packages

If your package has not arrived within the estimated delivery timeframe, please contact us so we can investigate.

When contacting us, please provide:

• Your order number.

• Your full name.

• Your shipping address.

• Your tracking number, if available.

• Any relevant delivery information.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the delivery location, mailbox, building reception, or with other household members where applicable.

You may also contact the shipping carrier to request additional delivery details.

If the package remains missing, please contact us at [email protected]. We will review the available information and work with the relevant shipping provider to investigate.

If a package is confirmed lost in transit or remains undelivered, we will determine an appropriate resolution in accordance with our store policies and applicable law. This may include a replacement or refund where appropriate.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

10. Damaged, Defective, or Incorrect Items

We want you to receive the products you ordered in satisfactory condition.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us at [email protected] as soon as reasonably possible after delivery.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, if available.

Our customer service team will review the information and explain the available options.

Depending on the circumstances, a resolution may include a replacement, refund, or another appropriate remedy in accordance with our Return & Refund Policy and applicable law.

Please retain the affected product and its packaging while your request is being reviewed, where reasonably possible.

11. Multiple Shipments

Some orders may be shipped in separate packages because of product availability, fulfillment arrangements, packaging requirements, or logistical considerations.

If your order is divided into multiple shipments:

• Packages may arrive on different dates.

• Separate tracking numbers may be provided.

• Tracking updates may become available at different times.

You will not be charged additional standard shipping fees solely because your order is divided into multiple shipments, unless additional charges have been disclosed and accepted at checkout.

If an item appears to be missing from your order, please check the available tracking information for each shipment before contacting us.

12. Holiday and Peak Season Shipping

Storezori specializes in Christmas trees, decorative wreaths, festive throw pillows, and other seasonal home decorations. We understand that delivery timing is particularly important when preparing for holiday gatherings and celebrations.

During Black Friday, Cyber Monday, Christmas, and other peak shopping periods, order processing and delivery may take longer than usual.

We recommend placing orders well in advance of your intended decorating date or holiday celebration.

Please remember that the total estimated delivery time is approximately 10–22 business days, excluding any additional delays that may occur.

Storezori cannot guarantee delivery before a specific holiday or event unless an applicable delivery commitment has been expressly offered.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us at [email protected] as soon as possible and include your order number.

We will make reasonable efforts to accommodate your request before the order has been dispatched.

Once an order has entered fulfillment or has been handed over to a shipping carrier, changes or cancellations may no longer be possible through our standard order processing system.

If your order has already been shipped, please refer to our Return & Refund Policy for information about eligible returns and refunds.

Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable law.

14. Undeliverable or Returned Packages

A package may be returned to the sender for reasons including:

• Incorrect or incomplete delivery information.

• Multiple unsuccessful delivery attempts.

• Failure to collect the package when collection is required.

• Refusal of delivery.

• Carrier restrictions or other delivery limitations.

If tracking indicates that your package is being returned to the sender or has already been returned, please contact us at [email protected].

We will review the circumstances and explain the available options, which may include reshipment or a refund, depending on the situation and applicable law.

Additional shipping charges may apply where permitted by law if a package must be resent because of incorrect customer-provided information or other circumstances attributable to the customer.

Any refund or other remedy will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, fulfillment arrangements, delivery services, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove mandatory consumer rights or unlawfully modify terms already agreed upon at the time of purchase.

We encourage customers to review this policy periodically to stay informed about our shipping procedures.

16. Contact Information

If you have questions about shipping fees, delivery estimates, tracking information, delayed shipments, or other shipping-related concerns, please contact our customer service team.

Brand Name: Storezori

Company Name: Lengsheng Network Technology Co., Limited

Customer Service Email: [email protected]

Business Address:

ROOM 204C2, FSHIU FAT INDUSTRIAL BUILDING
139–141 WAI YIP ST
KWUN TONG

Please include your order number in your message whenever your inquiry relates to an existing purchase.

Our business address is provided for company identification and correspondence purposes. It may not be our warehouse or designated return address.

For product returns, please contact our customer service team before sending any items. We will provide the appropriate return instructions.

Thank you for choosing Storezori. We appreciate your trust and look forward to helping you bring the warmth and magic of Christmas into your home.